Shipping policy

Shipping Policy

Thank you for shopping with us! By placing an order, you agree to the terms below.

1. Order Processing Time

• Orders are processed 1–3 business days after payment is confirmed (Monday–Friday, excluding US federal holidays).

• Orders placed after 3:00 PM EST will be processed the next business day.

• During peak seasons (Black Friday, Christmas, etc.), processing may take 1–2 extra days.

2. Shipping Destinations

• United States: We ship to all 50 states, Puerto Rico, and US territories.

• International: Currently we ship to Canada, UK, Australia, and select EU countries.

• We do not ship to: Russia, Belarus, Iran, North Korea, and other restricted regions.

3. Shipping Carriers & Costs（US Domestic）

• Standard Shipping (USPS First Class/Priority Mail)

◦ $0 flat rate

◦ Delivery: 1–2 business days

• Oversized/Heavy items: Additional fee may apply (shown at checkout).

4. Estimated Delivery Time（US Domestic）

• Standard: 3–7 business days

• Expedited: 1–2 business days

• Delivery times are estimates and not guaranteed.

5. International Shipping

• Rates calculated at checkout based on weight and destination.

• Free international shipping on orders $150+ (select countries).

• Import duties, taxes, and customs fees are the buyer’s responsibility. We do not cover these charges.

• International delivery: 7–21 business days (customs delays possible).

6. Order Tracking

• You will receive a tracking number via email once your order ships.

• Track your package on the carrier’s website (USPS, UPS, DHL, etc.).

7. Lost or Damaged Packages

• Lost: If your package is not delivered within 30 days of shipping, contact us for a full refund or reshipment.

• Damaged: Report damage within 48 hours of delivery with photos. We will offer a replacement or refund.

8. Local Pickup（Optional）

• In-store pickup available at:
[Your Store Address]

• Pickup hours: Mon–Fri 10AM–6PM EST

• No pickup fee; order will be ready in 1–2 business days.

9. Holidays & Delays

• We observe all US federal holidays. Orders placed on holidays will be processed the next business day.

• Delays due to weather, carrier issues, or customs are beyond our control. We will assist with tracking but are not liable for delays.

10. Contact Us

Email: monkish76_crumbly@icloud.com
Business hours: Mon–Fri 9AM–5PM EST